Refund and Returns Policy

Items purchased on onlyifyouknow.co are eligible for return or exchange within 7 days, which means you have 7 days after receiving your item to request a return.

We recommend that you return products must be unworn in their original condition, with all original tags and packaging intact to be eligible for return and ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection. You’ll also need the receipt or proof of purchase.

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: The Royal Crown Palace RA-21, Jl. H. Anwar Hamzah, Gunung Anyar, Surabaya, East Java 60294, Indonesia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it righ

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]