Shipping Policy

We ship worldwide and aim to pack and dispatch your order within 1-2 working days. Delivery costs are calculated at the checkout. 

Make sure you order by midday – orders are processed by our Indonesia based fulfilment team the same day up until 2pm, excluding weekends.

All orders placed on or before any Indonesia public / bank holidays, will be dispatched the following working day.

International standard shipping can only be offered on items weighing up to 5KG.

Duties & Taxes / Import Charges

Please note all orders placed outside of the Singapore, Malaysia, Indonesia may be charged separate customs fees, not included in the delivery charge. So, please provide your VAT / TAX ID on the checkout form. These are determined individually by the border of your delivery country. You will be notified of the customs charge once the order is arrived at your country’s border by the courier, unfortunately at this time we cannot advise the individual costs. This fee must be paid before the border control of your country will dispatch your order.

Onlyifyouknow is not responsible for any customs or import charges on orders outside of the Singapore, Malaysia and Indonesia. Any orders outside of the Singapore, Malaysia and Indonesia that are declined by the customer due to customs payments will not be subject to a refund. 

*Please double check your customs invoice to ensure you are billed for the correct number of items in your order before proceeding with payment. For any queries regarding customs duties contact [email protected]

Frequently Asked Questions:

How do I know if my order has shipped?

You’ll receive an email confirmation along with your tracking number. Check your spam folder just in case, as sometimes they may end up there!

Can I make changes to my shipping address?

Once your order has been placed, we are unable to make any changes to the shipping address.

Can you ship to P.O. boxes?

Unfortunately, we are unable to deliver packages to P.O. boxes at this time. 

What happens if my package is lost or stolen?

If your package has been lost or stolen please contact [email protected] immediately.

Can I cancel my order once it’s been placed?

We are committed to shipping orders quickly, so, unfortunately, we cannot cancel orders once they’ve been placed. Once the package arrives, you can of course coordinate a return with us.